SpeechTech analytics allows you to analyze phone calls in call centers. Using this technology the user can provide detailed statistics of all calls, to check the efficiency of the agents’ work, and analyze problematic moments during calls.
Features
- Automatic speech-to-text transcription
- Searching for keywords or complex queries
- Automatic call categorization and tagging
- sémantická analýza obsahu hovorů
- Semantic analysis of the content of phone calls
- Dialogue analysis – checks the behavior and effectiveness of agents’ work, creates an overview of customers and their behavior (e.g. identify the customers with high risk of leaving etc.)
Advantages
- Increased monitoring of calls
- Increased work quality and efficiency of agents
- Accumulation of important data about customers
- Utilizing calls’ content for marketing purposes
- Early detection of incidents based on analysis of deviations from topic distribution in time
- Increased and effective customer retention